San Jose Earthquakes Imagine with Avaya

San Jose Earthquakes Imagine with Avaya

San Jose Earthquakes Imagine with Avaya

Avaya and the Quakes teamed up to create a long-awaited home for the MLS team that would be both worthy of the fans and the players. Avaya provided a full engagement and fabric networking solution to bring the first cloud enabled stadium to life. Learn more: bit.ly/1CqR2QD

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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