SanDisk Balances Cutting Costs with Boosting Service

SanDisk Balances Cutting Costs with Boosting Service

SanDisk Balances Cutting Costs with Boosting Service

In this video Q&A, find out how SanDisk, a high-tech manufacturer, improved customer satisfaction and boosted sales by embracing a cost efficient, customer-centric strategy.

By Vocalcom

10 Customer Service Skills for the Savvy Call Center Agent

Call center agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, and feedback from managers, for example-there are nuances to agent behavior which can mean the difference between a poor or...
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