SAP API Management: Introduction

SAP API Management: Introduction

SAP API Management: Introduction

This is an introduction about SAP API Management which helps make APIs scalable and manageable. The video shares some very powerful use cases along with the key functionalities of this solution. SAP API Management helps customers share digital assets and processes beyond traditional applications and websites, enabling developer communities to consume digital assets with ease in new channels, devices, and user interfaces while promoting innovation and supporting new revenue streams.

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The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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