SAP API Management Technical Insides

SAP API Management Technical Insides

SAP API Management Technical Insides

This video shares the technical inside of SAP API Management which helps make APIs scalable and manageable. It covers some technical aspects like hardware and software requirements, installation scenarios, key features along with the best practices of this solution. SAP API Management helps customers share digital assets and processes beyond traditional applications and websites, enabling developer communities to consume digital assets with ease in new channels, devices, and user interfaces while promoting innovation and supporting new revenue streams.

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Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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