SAP Gateway Tutorial on User Self Service

SAP Gateway Tutorial on User Self Service

SAP Gateway Tutorial on User Self Service

This tutorial video shows step by step how to use SAP Gateway "User Self Service" for B2C scenario: - to create an user in SAP Business Suite system - manage their user profile - reset password More info on User Self Service see SCN Blog - http://scn.sap.com/community/gateway/blog/2013/09/05/user-self-service-in-gateway SAP Gateway 2.0 Help Portal Documentation – http://help.sap.com/nwgateway The application used in this tutorial is for demonstration only.

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Leverage Proactive Communication when Speaking with Customers

It should go without saying that proactive communication is an extremely important part of the overall customer communication process. Implementing proactive communication is critical for any company that is currently leveraging the flexibility and versatility of a virtual call center solution. For example, the role that virtual call center agents play is vital when it comes to which channels customers...
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