SAP HANA is the Future

SAP HANA is the Future

SAP HANA is the Future

Steve Lucas, President, Platform Solutions at SAP SE, talks about the incredible progress of SAP HANA and how it enables customers to innovate and simplify.

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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