SAP HANA SPS09 Announcement at #SAPtd

SAP HANA SPS09 Announcement  at #SAPtd

SAP HANA SPS09 Announcement at #SAPtd

SAP's Björn Goerke shares the latest on the future SAP HANA release, SPS09. This video was taken at SAP TechEd && d-code Las Vegas.

By Vocalcom

The Importance of Eliminating Hold Time Now

One of the challenges in running any contact center is making sure that the location is sufficiently and intelligently staffed. It’s not just about having the right number of physical agents on premises, but also about giving them the market’s most robust telemarketing software and tools to keep business operations smoothly flowing. Web, mobile and in-call virtual queuing capabilities empower...
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