Seasons of Opportunity: A Hangout with Etsy

Seasons of Opportunity: A Hangout with Etsy

Seasons of Opportunity: A Hangout with Etsy

Although the holidays are often seen as the biggest retail season, for most small businesses, there are many #SeasonsOfOpportunity year-round. In fact, small businesses drive a tremendous amount of revenue throughout the year, making up 54% of all US retail sales (Source: Small Business Administration). This huge impact is driven by thousands of micro-businesses every day, including those on platforms like Etsy. Join us as we talk to Parker Gard from +Etsy about how small business owners can make the most of the web and prepare for seasonal fluctuations in sales. Want to find out more about how Etsy can enhance your business? Check out our seller information page: http://bit.ly/1HgCztQ

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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