Secure Your System Communications with Unified Connectivity (UCON) for SAP NetWeaver

Secure Your System Communications with Unified Connectivity (UCON) for SAP NetWeaver

Secure Your System Communications with Unified Connectivity (UCON) for SAP NetWeaver

To help you keep up with ever-growing security challenges, SAP NetWeaver 7.40 includes a new framework, Unified Connectivity (UCON), for securing Remote Function Calls (RFCs). UCON reduces the number of Remote-Enabled Function Modules (RFMs) that can be accessed from outside, thus dramatically reducing the potential attack surface. More information: http://scn.sap.com/community/security.

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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