Selena Cuffe (MBA 2003) - Transforming the Wine Industry For Black South Africans

Selena Cuffe (MBA 2003) - Transforming the Wine Industry For Black South Africans

Selena Cuffe (MBA 2003) - Transforming the Wine Industry For Black South Africans

Selena Cuffe (MBA 2003) discovered that only 2 percent of South Africa’s $3 billion wine industry was owned by black South Africans. As CEO of Heritage Link Brands, she now runs the largest import business of these wines, bringing them to audiences around the world. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=4322&cindex=3

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Customer service is rapidly evolving in this new era of conversational commerce. As messaging apps increasingly become prime channels for customer engagement, brands are shifting focus to providing more personalized, comprehensive, and timely service. The hot new technology to deliver such premium service is chat bots, which many believe will transform customer service as we know it. Defined as artificial...
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