Self-Service for the Ages

Self-Service for the Ages

Self-Service for the Ages

As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

By Vocalcom

How to Do Business Applications the Right Way

When it comes to conducting business, it’s important not to rely on only one practice in order to achieve success. With mobile use constantly on the rise, it’s important for companies to consider developing apps to stay competitive and provide customers the services they need. It’s important to remember that creating an app is only one part of the necessary...
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