Self-Service for the Ages

Self-Service for the Ages

Self-Service for the Ages

As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

By Vocalcom

Analysts Explain Why Unified Communications is Dominating the Contact Center

Anyone entrenched in the contact center space knows that the need for better communication and collaboration tools is a pressing one. But this is an “easier said than done” kind of situation, especially considering how rapidly new and improved technology and solutions emerge to the surface. It’s enough to make even the most skilled contact center manager’s palms a little...
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