Sephora Turns Smartphones Into Local Store Magnets

Sephora Turns Smartphones Into Local Store Magnets

Sephora Turns Smartphones Into Local Store Magnets

The popular beauty retailer uses mobile phones and in-store digital to bring happier, better-informed and more loyal customers into its local outlets.

By Vocalcom

Top 3 Best Practices for Effective Call Quality Monitoring

Contact center agents bear the great responsibility of managing customer service issues on a steady basis. One of the best ways for contact center managers to ensure that agents are providing the best service possible is to monitor the quality of their interactions with customers, yet some contact centers do not take a thorough approach for determining best practices. So...
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