Service Cloud Implementation: A Customer Perspective

Service Cloud Implementation: A Customer Perspective

Service Cloud Implementation: A Customer Perspective

Join us to learn from the real world experiences of ThinkDirect Marketing Group, a salesforce.com and EnablePath customer. TDMG Director of Information Technology Teresa Radan will provide a summary of her company's Service Cloud deployment, including how they handled subscription management, payment processing, invoice generation, and order data, all within the Salesforce1 Platform.

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5 Tips for Handling Customer Complaints in the Contact Center

In customer experience, complaints are an unfortunate but inevitable part of the process. Without some negative feedback from time to time, your brand may not always recognize where improvements can be made and what your customers are looking for. For this reason, it’s important to embrace complaints as an opportunity to learn more about your brand and how to engage...
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