Service Cloud Implementation: A Customer Perspective

Service Cloud Implementation: A Customer Perspective

Service Cloud Implementation: A Customer Perspective

Join us to learn from the real world experiences of ThinkDirect Marketing Group, a salesforce.com and EnablePath customer. TDMG Director of Information Technology Teresa Radan will provide a summary of her company's Service Cloud deployment, including how they handled subscription management, payment processing, invoice generation, and order data, all within the Salesforce1 Platform.

By Vocalcom

Top Tips for Shifting Your Customer Demographic

While all customers are becoming increasingly multi-channel today, taking a targeted multi-channel approach can also help brands expand their business to engage new demographics.  Consider Hennessy, an upscale cognac from French company LVMH (Louis Vuitton, Moët Hennessy). The brand wanted to reach a younger audience, and so it created a multi-channel campaign that included a micro-site featuring rap artist Nasir...
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