Service Cloud Keynote: Deliver the Future of Customer Service. Today.

Service Cloud Keynote: Deliver the Future of Customer Service. Today.

Service Cloud Keynote: Deliver the Future of Customer Service. Today.

Customer experience is overtaking product and price as the #1 brand differentiator. How is your company leveraging this industry change? Join Service Cloud SVP & GM Mike Milburn to learn how the most successful organizations are using Service Cloud to transform their businesses with a service-first strategy. Come learn how to prepare your organization for the future and drive customer satisfaction by delivering more personalized service in a smarter and faster way than ever before.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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