Setting up SAP HANA Cloud Platform & HANA Cloud Connector

Setting up SAP HANA Cloud Platform & HANA Cloud Connector

Setting up SAP HANA Cloud Platform & HANA Cloud Connector

In this webinar, we cover: • Technical view of HCP, SAP Web IDE, and HANA Cloud Connector • How to subscribe to the beta trial of SAP Web IDE • How to install and configure SAP HANA Cloud Connector to connect to remote (on premise) backend SAP Gateway system

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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