SFJAZZ Imagines with Avaya

SFJAZZ Imagines with Avaya

SFJAZZ Imagines with Avaya

Avaya helps SFJAZZ spread the appreciation and performance of jazz beyond the walls of its state-of-the-art performance center.

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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