Show Them Who's Boss

Show Them Who's Boss

Show Them Who's Boss

October 16 is National Boss' Day and we're celebrating by exploring the manager-employee relationship with two Googlers, Judy Nam & Carly Leahy, in the Google Small Business Community (http://g.co/GSBC). In this prerecorded interview, they discuss and share stories about achieving a great working relationship.

By Vocalcom

Empowering the Customer With Self-Service

Delivering great customer service nowadays involves giving customers more options. While some may prefer to seek support or information by speaking directly to a live agent, many people prefer to search on their own. Self-service can pose a challenge for customer service: on one hand, it can frustrate customers and turn them away if the channels on which customers search...
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