Show Them Who's Boss

Show Them Who's Boss

Show Them Who's Boss

October 16 is National Boss' Day and we're celebrating by exploring the manager-employee relationship with two Googlers, Judy Nam & Carly Leahy, in the Google Small Business Community (http://g.co/GSBC). In this prerecorded interview, they discuss and share stories about achieving a great working relationship.

By Vocalcom

10 Steps to Creating the Perfect Live Chat Customer Experience

As described in our previous blog post, live chat is an essential channel for driving sales and customer satisfaction. From providing service on the go to helping customers make purchase decisions, live chat offers tremendous potential for delivering great customer experiences. Here are ten steps to creating the perfect live chat customer experience. Provide live chat on the most popular...
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