Show Them Who's Boss

Show Them Who's Boss

Show Them Who's Boss

October 16 is National Boss' Day and we're celebrating by exploring the manager-employee relationship with two Googlers, Judy Nam & Carly Leahy, in the Google Small Business Community (http://g.co/GSBC). In this prerecorded interview, they discuss and share stories about achieving a great working relationship.

By Vocalcom

Research Shows Millions in Savings With Online Self-Service Approach

Research shows that the financial benefits of implementing online self-service for contact center customer service are insurmountable. Don’t get us wrong, multi-channel customer service is touted as being the future of the contact center, but sometimes, customers inevitably want to serve themselves. So, what better way to handle their inquiries than online? If your customers are misusing or abusing your...
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