Shutterstock's Premier Success Story

Shutterstock's Premier Success Story

Shutterstock's Premier Success Story

Shutterstock, Inc., a leading provider of digital imagery to businesses, marketing agencies, and media organizations around the world, uses Sales Cloud and Service Cloud to manage and support its customer accounts. The company relies on Premier+ Success to assist with administration and development, and increase the productivity and strategic focus of its sole Salesforce Administrator, Alex Correa. For instance, Correa delegates dozens of reporting requests each week to Premier+ Success administrative services, saving more than 20% of his time. http://www.salesforce.com/services-training/customer-support/customers/shutterstock.jsp

By Vocalcom

7 Rules for Effective Customer Service Communication

In customer service interactions, communication means everything. Whether a customer needs help with a product purchase or is completely frustrated to the point of leaving the brand, customer service agents need to use the right skills to connect with customers in a way that leaves them calmer, satisfied, and confident in the brand. Here are seven rules for effective customer...
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