Shutterstock's Premier Success Story

Shutterstock's Premier Success Story

Shutterstock's Premier Success Story

Shutterstock, Inc., a leading provider of digital imagery to businesses, marketing agencies, and media organizations around the world, uses Sales Cloud and Service Cloud to manage and support its customer accounts. The company relies on Premier+ Success to assist with administration and development, and increase the productivity and strategic focus of its sole Salesforce Administrator, Alex Correa. For instance, Correa delegates dozens of reporting requests each week to Premier+ Success administrative services, saving more than 20% of his time. http://www.salesforce.com/services-training/customer-support/customers/shutterstock.jsp

By Vocalcom

The Call Center is Here to Stay

When a customer has an urgent question or complaint, nothing is more irritating than reaching a voice recording, or in other words, being placed on hold. In fact, 79 percent of consumers prefer to speak to another person over the telephone over any other method of communication when trying to reach a customer service center. For this reason, phone support...
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