Siebel to Salesforce Guide with Cloud Sherpas

Siebel to Salesforce Guide with Cloud Sherpas

Siebel to Salesforce Guide with Cloud Sherpas

Companies still using Siebel are increasingly concerned about its dependence on old technologies, expensive maintenance and support, lack of IT professionals who can fill the role, and ultimately getting left behind. So what’s next?

By Vocalcom

Why a Cloud Contact Center Is No Longer Just a Perk

Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s expected...
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