Siemens's Premier Success Story

Siemens's Premier Success Story

Siemens's Premier Success Story

Siemens Energy uses Salesforce for everything from pre- and post-sales to maintaining service contracts. With small IT teams supporting many end users across the world, Siemens relies on Salesforce Premier+ Success to streamline end-user support and increase productivity of its IT staff. http://www.salesforce.com/services-training/customer-support/customers/siemens.jsp

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
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