Simple Ways to Improve Hotel Guest Experience - Futurist Speaker

Simple Ways to Improve Hotel Guest Experience - Futurist Speaker

Simple Ways to Improve Hotel Guest Experience - Futurist Speaker

Future of the Hotel Industry, and customer service focused industries. Quick tips to improve your product and stand out from your competitors, making your service feel luxurious, simply. Consumers' needs are often generic, therefore creating what feels like bespoke customer service is often relatively simple. Making use of automatic check-ins and ensuring simple needs, such as ample rest-rooms on arrival are met, leave lasting positive impressions for your customers. Positive brand associations will mean repeat sales and better ratings on the ever important social rating sites such as trip advisor, and increase word-of-mouth tips between friends and family. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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7 Strategies for Collecting Customer Feedback

Customer feedback allows companies to better understand what is working well and what areas need improvement. To deliver the best customer service, it's important to understand how your customers feel and give them a chance to tell you why. But how efficiently does your brand collect this information? Here are seven best practices for taking a strategic approach toward collecting...
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