Single Vendor or Best-of-Breed

Single Vendor or Best-of-Breed

Single Vendor or Best-of-Breed

Ever try solving a puzzle using pieces that came from different boxes? There is a better way. A comprehensive, well-integrated solution that reduces risk and speeds return on investment.

By Vocalcom

The Benefits of WebRTC for the Contact Center

In the modern contact center, agents communicate with customers over many more channels as they did in the past. No longer is it necessary to handle customer service concerns only by phone as many contact centers today embrace the omnichannel experience to connect via SMS, chat, social media, email, and video as well. For this reason, it’s more important than...
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