Sit-Down with Apttus CEO & Founder, Kirk Krappe

Sit-Down with Apttus CEO & Founder, Kirk Krappe

Sit-Down with Apttus CEO & Founder, Kirk Krappe

Apttus CEO, Kirk Krappe and Steve Rakoczy, SVP, Operations and IT at Neopost sit down to tell us how Neopost successfully leveraging Apttus’ industry leading Quote-to-Cash solutions.

By Vocalcom

Adapting to the Needs of a New Generation of Disgruntled Customers

Every company loves the appreciative and cooperative customer. This person is the ideal interaction that fits neatly into a box, essentially representing reliable, repeat business. The unfortunate reality, however, is that satisfied customers aren’t your only customers. In fact, the ones that your company interacts with the most are likely on the “seeking satisfaction” end of the spectrum. Knowing your...
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