Sitel La Rochelle supports Sidaction 2015 (French)

Sitel La Rochelle supports Sidaction 2015 (French)

Sitel La Rochelle supports Sidaction 2015 (French)

On March 28 & 29, 300 Sitel volunteers answered calls over the Sidaction week-end for donation against Aids. News on France3 TV channel. Les 28 et 29 Mars 2015, 300 bénévoles Sitel ont pris les appels de dons pour l’association qui lutte contre le Sida. Reportage sur site de France3.

By Vocalcom

How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
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