Sitel Sources: The Future of In-home Support

Sitel Sources: The Future of In-home Support

Sitel Sources: The Future of In-home Support

Vicki Jenkins from NelsonHall sat down with us and discussed the future of in-home support.

By Vocalcom

10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
View Full Article