Situation 1

Situation 1

Situation 1

Situation 1: Joe Bloggs walks into your customer's store. He browses through all of the top end products, then whips out his mobile and buys and similar product at a cheaper price online from a different vendor. How does your client engage Joe and ensure he doesn't do this again? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

Maximizing Your Unified Agent Experience

Retaining great employees – especially great call center agents – is all about respecting their time, helping them be as efficient as possible and feel appreciated for the work that they’re doing. Nothing slows down a call center agent more than waiting to find out if a prospective customer will pick up the phone. The new unified agent is able...
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