Situation 2

Situation 2

Situation 2

Situation 2: Your client's customers are going viral with their complaints about the invasive nature of your new wave of marketing tools. How does your client ensure new technologies are working for them rather than against them? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

Does Your Company Tell a Story?

You could have the greatest product in the world, but if your customer service is suffering, your profit will undoubtedly take a hit, too. In fact, 68 percent of customers are driven away from a company specifically because of the treatment they’ve received, whereas only 14 percent left due to dissatisfaction with a company’s product or service. If you’re driving...
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