Situation 2

Situation 2

Situation 2

Situation 2: Your client's customers are going viral with their complaints about the invasive nature of your new wave of marketing tools. How does your client ensure new technologies are working for them rather than against them? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

What's the Biggest Social Media Mistake A Company Can Make?

When done the wrong way, social customer service can have some pretty significant setbacks. For instance, if you’re going to neglect customer tweets at your account, then you’re going to appear too busy to consider their needs. Or, if you only favorite and re-tweet posts from other high-profile brands or individuals, then you’re inevitably going to appear pretentious. Maintaining a...
View Full Article