SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

Watch this video to see how Enhanced SLAs (Service Level Agreements) enrich customer service capabilities within Microsoft Dynamics CRM 2015. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

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Video platforms, including live video chat and video conferencing, have truly proven their value in the customer service realm. With 40 percent of people being more receptive to visuals than text, video service and engagement strategies open a huge door of opportunity for companies across every sector to take standard interactions to new, unprecedented levels. At the same time, there’s,...
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