SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

Watch this video to see how Enhanced SLAs (Service Level Agreements) enrich customer service capabilities within Microsoft Dynamics CRM 2015. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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