Small Business Advice from Industry Experts

Small Business Advice from Industry Experts

Small Business Advice from Industry Experts

In spring 2015, the Google Small Business Community attended InfusonSoft's ICON conference in Phoenix, AZ. In addition to the keynotes, we met with a few industry experts to discuss the future of small business. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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