Small Business Advice from Industry Experts

Small Business Advice from Industry Experts

Small Business Advice from Industry Experts

In spring 2015, the Google Small Business Community attended InfusonSoft's ICON conference in Phoenix, AZ. In addition to the keynotes, we met with a few industry experts to discuss the future of small business. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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