Small Business Success: Customer Service & Advertising

Small Business Success: Customer Service & Advertising

Small Business Success: Customer Service & Advertising

After spending a decade as an AdWords Evangelist at Google, Frederick Vallaeys decided to turn his passion and experience into a small business by launching Optmyzr. In this interview, Fred discusses successful customer service and advertising. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call center technology and simply not enough time...
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