Small Business Success: Customer Service & Advertising

Small Business Success: Customer Service & Advertising

Small Business Success: Customer Service & Advertising

After spending a decade as an AdWords Evangelist at Google, Frederick Vallaeys decided to turn his passion and experience into a small business by launching Optmyzr. In this interview, Fred discusses successful customer service and advertising. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

10 Customer Service Skills for the Savvy Call Center Agent

Call center agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, and feedback from managers, for example-there are nuances to agent behavior which can mean the difference between a poor or...
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