Small Business Success: Customer Service & Advertising

Small Business Success: Customer Service & Advertising

Small Business Success: Customer Service & Advertising

After spending a decade as an AdWords Evangelist at Google, Frederick Vallaeys decided to turn his passion and experience into a small business by launching Optmyzr. In this interview, Fred discusses successful customer service and advertising. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
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