Smart call, for conversational mobile apps

Smart call, for conversational mobile apps

Smart call, for conversational mobile apps

Smart call is a unique and innovative solution to enhance the customer experience in smartphone apps, bringing easier and smoother way to reach your company, by displaying visual IVR and contextual assistance, waiting time, and queue registering without calling.

By Vocalcom

Top 5 Tips for Excellent Customer Service on Facebook

Of all the social media channels used for customer service, Facebook maintains great popularity as a preferred channel for customer engagement. According to ZDNet, one study found Facebook to be the top customer service channel on social media. Unlike Twitter, which tends to be conversational and move quickly with limited characters, or other sites such as Instagram, which tend to...
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