Smart call, for conversational mobile apps

Smart call, for conversational mobile apps

Smart call, for conversational mobile apps

Smart call is a unique and innovative solution to enhance the customer experience in smartphone apps, bringing easier and smoother way to reach your company, by displaying visual IVR and contextual assistance, waiting time, and queue registering without calling.

By Vocalcom

6 Tips for Using Big Data to Transform Customer Experiences

The wealth of customer data these days presents a challenging task for brands. Metrics such as abandonment rates, first contact resolution, and average handing time certainly provide insights into the quality of customer experiences being delivered. However, most brands also recognize the critical importance of big data in getting a truly global view of what their customers want. From email...
View Full Article