Smart call, for conversational mobile apps

Smart call, for conversational mobile apps

Smart call, for conversational mobile apps

Smart call is a unique and innovative solution to enhance the customer experience in smartphone apps, bringing easier and smoother way to reach your company, by displaying visual IVR and contextual assistance, waiting time, and queue registering without calling.

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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