#SMMW15 Pre-Event Networking Hangout

#SMMW15 Pre-Event Networking Hangout

#SMMW15 Pre-Event Networking Hangout

Please join our Google Hangout as we share insider tips on how to make the most of Social Media Marketing World 2015.  We will discuss networking best practices and how to maximize the many networking opportunities before, during and after the event in San Diego.   *YouTube link for mobile viewers*:  http://www.youtube.com/watch?v=B0NlZgygCmE

By Vocalcom

Why Are Customers Being Put On Social Media Hold?

As we move deeper into the 21st century, the term “call center” is becoming less and less accurate as a way of describing the arena in which your agents are operating. Contact center is the preferred moniker, and it’s the more appropriate name, as customers are often choosing to reach out to agents via chat, text, Facebook and Twitter –...
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