Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Customer Service offered through social channels is meeting new customer demands, and can increase your efficiency in the process. See how much companies are saving while improving customer satisfaction with social customer service.

By Vocalcom

The Effects of BYOD on Your Mobile Strategy

One of the hottest mobile trends today is BYOD, or Bring Your Own Device. Gartner defines BYOD as “a disruptive phenomenon where employees bring non-company technology into the organization and demand to be connected to everything without proper accountability or oversight.” This includes smartphones, laptops and tablets.   Today, it’s likely that each member of your staff owns at least...
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