Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Customer Service offered through social channels is meeting new customer demands, and can increase your efficiency in the process. See how much companies are saving while improving customer satisfaction with social customer service.

By Vocalcom

The Virtual Call Center and Social Media

It’s no secret that most people walk around with a smartphone, or they at least own technology that enables easy Internet connectivity at practically any given time. With both mobile and social media use currently exploding, it’s more than clear that these two communication vices are somehow linked. Business Insider Intelligence has certainly found this to be the case, having...
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