Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

The State of Occupations Within the Telecom Sector

All eyes are currently focused on the job market in the U.S. While all the talk these days is on manufacturing, however, there is one market that is growing at a much faster rate—the telecommunications sector. It has been reported that domestic hiring in the telecommunications space is up 5 percent over the past year, while every other job market...
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