Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

Telemarketing: Time to Get Personal

Have you ever answered a phone call from an unfamiliar number, only to have the person on the other end mispronounce your name? Chances are your guard came up, and your interest level went down. One of the most common reasons telemarketing calls fail is that they sound impersonal and are perceived to be nothing more than a hassle. Unfortunately,...
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