Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call center technology and simply not enough time...
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