Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

How Travel Agencies Can Leverage a Unified Digital Call Center

Travel agencies can either be a customer’s best friend or worst enemy. Snagging that last minute flight or booking hotel rooms for vacations can oftentimes be a stressful process. Because of this, it can unfortunately be associated as something that your customers just want to get done and over with. However, with the right solution, you can take your customers...
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