Social Integration in Microsoft Dynamics Marketing

Social Integration in Microsoft Dynamics Marketing

Social Integration in Microsoft Dynamics Marketing

In this short video, you will see how with Microsoft Dynamics Marketing Spring 2015 Update, we have integrated Dynamics Marketing with Microsoft Social Listening. This integration enables user to monitor social media channels from widgets on the dashboard.  For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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