Social Integration in Microsoft Dynamics Marketing

Social Integration in Microsoft Dynamics Marketing

Social Integration in Microsoft Dynamics Marketing

In this short video, you will see how with Microsoft Dynamics Marketing Spring 2015 Update, we have integrated Dynamics Marketing with Microsoft Social Listening. This integration enables user to monitor social media channels from widgets on the dashboard.  For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

Omnichannel Drives Seamless Customer Experience

In 2015, it was often debated whether "multichannel" and "omnichannel" were simply terms to be used interchangeably--a mere way of saying that a brand offered multiple channels of contact for their customers. Yet many argued that the differences, while subtle, are nonetheless critical to the customer experience approach. While multichannel does infer a brand presence across multiple channels, omnichannel focuses...
View Full Article