Social media in 2013

Social media in 2013

Social media in 2013

What will be the social media trends of the year ahead? Jeff Jarvis, author of "Public Parts: How Sharing in the Digital Age Improves the Way We Work and Live", and musician and social media artist Amanda Palmer explore the impact of social on business, government, and individuals with The Economist's Robert Lane Greene at The Economist's World in 2013 Festival on December 8th 2012.

By Vocalcom

Troubleshooting the Current Customer Service Experience

Those entrenched in the customer service space are always looking forward to the next best way that consumers can be helped and assisted. Having said that, let’s take a look at some of the ways that problems in the customer service experience can be addressed and any future mishaps that can be avoided. Implement a Multi-channel Customer Service Experience It’s...
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