Social Media Marketing World 2015 Sizzle Reel - Highlights from SMMW15

Social Media Marketing World 2015 Sizzle Reel - Highlights from SMMW15

Social Media Marketing World 2015 Sizzle Reel - Highlights from SMMW15

Some of the memorable moments, amazing attendees and talented speakers that made Social Media Marketing World 2015 the phenomenal success that it is!

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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