Social Media Marketing World 2016 Sizzle Reel - Highlights from SMMW15

Social Media Marketing World 2016 Sizzle Reel - Highlights from SMMW15

Social Media Marketing World 2016 Sizzle Reel - Highlights from SMMW15

Some of the memorable moments, amazing attendees and talented speakers that made Social Media Marketing World 2015 the phenomenal success that it is!

By Vocalcom

Can IVR Destroy the Customer Experience? Press 1 or "Say Hello to Visual IVR"

When customers reach out to contact centers for support, they want quick and efficient service. As more and more contact centers strive to implement automation into their customer service strategy, one excellent advance in contact center software has been the innovation of IVR, or interactive voice response. IVR is a telephony system that uses either speech-recognition or touch-tone technology to...
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