Social Media Marketing World

Social Media Marketing World

Social Media Marketing World

Social Media Marketing World 2015 Exciting news! Just announced Social Media Marketing World 2015. Click here for details: http://bit.ly/1u5qAJ5 Watch this video to see what you missed at our last event!

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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