Social Media Marketing World

Social Media Marketing World

Social Media Marketing World

Social Media Marketing World 2015 Exciting news! Just announced Social Media Marketing World 2015. Click here for details: http://bit.ly/1u5qAJ5 Watch this video to see what you missed at our last event!

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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