Social Media Revolution 2013 Edition - Socialnomics

Social Media Revolution 2013 Edition - Socialnomics

Social Media Revolution 2013 Edition - Socialnomics

Socialnomics video for 2013 from qualman productions

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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