Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Panelists: Dennis Roberson, Vice Provost for Research, Illinois Institute of Technology; Janice Obuchowski, Founder and President, Freedom Technologies; Joan Marsh, Vice President, Federal Regulatory Affairs, AT&T; David Goldman, Senior Legal Aid, FCC; Moderator: Marty Cooper, Chairman and Founder, Dyna LLC Marconi Fellow (2013)

By Vocalcom

90 Percent of Upset Customers Can Be Retained: Here's How

As a call center manager, you’ve probably endured the recurring nightmare of not only losing customers, but being shaken by the fear that they will not return. After all, 89 percent of customers will begin doing business with your competition if they have a poor customer experience. Now, before you freak out, understand that 90 percent of upset customers can...
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