Sponda: Physical Cookie -case study

Sponda: Physical Cookie -case study

Sponda: Physical Cookie -case study

Realty investor Sponda launched a disruptive new loyalty system in Citycenter. Physical Cookie makes the retail space react to the customer. No cards, apps or sign ups, just put the Physical Cookie in your pocket and you´re good to go. Physical Cookie was developed by TBWA\Helsinki´s innovation unit, PILOT\ and launched in October 2014.

By Vocalcom

5 Ways to Deliver Optimum Omnichannel Customer Service

Many brands nowadays embrace a multichannel approach to customer engagement. However, merely being present on multiple channels does not ensure great customer experiences, as some channels are often not optimized for meaningful content or lack the consistent agent support customers look for. In this regard, the distinction between multichannel and omnichannel is significant: omnichannel customer service stands for true, consistent...
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