Sponda: Physical Cookie -case study

Sponda: Physical Cookie -case study

Sponda: Physical Cookie -case study

Realty investor Sponda launched a disruptive new loyalty system in Citycenter. Physical Cookie makes the retail space react to the customer. No cards, apps or sign ups, just put the Physical Cookie in your pocket and you´re good to go. Physical Cookie was developed by TBWA\Helsinki´s innovation unit, PILOT\ and launched in October 2014.

By Vocalcom

Multichannel or Omnichannel: How Do You Best Serve Your Customers?

Delivering effective customer service means tailoring to the needs of the customer. In this day and age, companies are poised to reach more customers than ever before with the use of multichannel strategies, which allow consumers to make transactions through the channel of their choice such as chat, SMS, or social media, to name a few. Consumers continue to show...
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