Spring '15 - Event Monitoring

Spring '15 - Event Monitoring

Spring '15 - Event Monitoring

Join Adam Torman for a look at the new Event Monitoring feature in Spring '15.

By Vocalcom

Analysts Explain Why Unified Communications is Dominating the Contact Center

Anyone entrenched in the contact center space knows that the need for better communication and collaboration tools is a pressing one. But this is an “easier said than done” kind of situation, especially considering how rapidly new and improved technology and solutions emerge to the surface. It’s enough to make even the most skilled contact center manager’s palms a little...
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