Spring '15 - Event Monitoring

Spring '15 - Event Monitoring

Spring '15 - Event Monitoring

Join Adam Torman for a look at the new Event Monitoring feature in Spring '15.

By Vocalcom

Digital vs. Humanized Customer Experience: Striking a Balance

Technology has transformed customer service as we know it, making it more possible than ever to resolve a problem on multiple channels with self-service options. Customers and contact centers alike are able to save time, agents increase productivity, brands drive sales, and customers are ideally satisfied with the wealth of customer service options at their disposal. But where exactly does...
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