Spring '15 - Lightning Connect

Spring '15 - Lightning Connect

Spring '15 - Lightning Connect

Join Seema Kumar to hear all about Lightning Connect and what's new in Spring '15

By Vocalcom

The 'Perceived' Demise of E-mail: Fact or Fiction

It’s indisputable that many in the call center industry have been putting an emphasis on the need to utilize social media sites, such as Facebook and Twitter. While this is good and well (social media is pinned as being the future of customer service) this enthusiasm for new outlets could easily be construed as a dismissal of previous standards, such...
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