Spring '15 - Process Builder

Spring '15 - Process Builder

Spring '15 - Process Builder

Join Shelly Erceg to hear all about Process Builder, one of the hottest new features in Spring '15

By Vocalcom

The Power of Website Support for Your Call Center Strategy

When it comes to a call center strategy, the need to seamlessly handle incoming phone, e-mail and social media inquiries should be top of mind for managers and agents alike. One element that often falls by the wayside, though, is online support delivered via a company’s website. So many call center interactions start with a customer perusing a company’s website...
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