Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Join Clement Tussiot as he introduces Macros and takes you through the case feed enhancements in Spring '15.

By Vocalcom

Latin American Contact Center Market Has a Lot to Look Forward To

The contact center industry has long been one of the world’s most vital, boasting the ability to connect through phone—and later e-mail, chat and social media messaging—making it ideal for distributing service centers throughout the world. The latest market to fully utilize the benefits of call center software has been Latin America, where $315 million of market earned revenues were...
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