Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Join Clement Tussiot as he introduces Macros and takes you through the case feed enhancements in Spring '15.

By Vocalcom

Stimulating Your Visual Customers with Video Chat

As electronics and instant information become more deeply integrated into consumers’ lives, it is the responsibility of any enterprise that utilizes call center software to keep up. In order to stay relevant and in-touch with the evolving needs of the customer, it is important to realize what the customer wants. These wants are beginning to lean towards the preference of...
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