Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Join Michael Ramsey to hear all about what's new in the Service Console for Spring '15.

By Vocalcom

5 Creative Ideas for Call Center Team Building

Call center employees have the demanding job of representing the human face of a brand while delivering excellent customer service. Given the intense rhythm of a call center and the sometimes isolated nature of an agent’s work (especially for those working remotely), call center team building is essential to motivating employees, enhancing their sense of camaraderie and shared learning, and...
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