Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Join Michael Ramsey to hear all about what's new in the Service Console for Spring '15.

By Vocalcom

Four Outbound Features Every Contact Center Needs to Have

Outbound contact center operations are undoubtedly trickier than inbound calling. Whereas customers voluntarily reach out to your company via inbound calling, your agents make the first point of interaction with the customer with an outbound approach. There are a number of critical elements that need to go into securing the success of your outbound call center campaign, including a mix...
View Full Article