Spring '15 - Service Cloud: Social Customer Service

Spring '15 - Service Cloud: Social Customer Service

Spring '15 - Service Cloud: Social Customer Service

Join Brett Weigl to hear about what's new in Spring '15 for Social Customer Service

By Vocalcom

The Dominance of Voice as a Preferred Customer Service Channel

Many contact centers nowadays utilize an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When done right, this can be an excellent approach to meeting the demands of customers and marketing a brand. However, the rising popularity of chat and social media have not diminished the value of the traditional customer service channel: voice....
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