Spring '15 - Service Cloud: Social Customer Service

Spring '15 - Service Cloud: Social Customer Service

Spring '15 - Service Cloud: Social Customer Service

Join Brett Weigl to hear about what's new in Spring '15 for Social Customer Service

By Vocalcom

What it Means to Adapt to Your Customers' Service Channel Preferences

Adapting to your customers’ service channel preferences is nothing short of complicated. Customer service leaders today need to ensure that consistent experiences are delivered across every channel of service for customers. Whether it’s e-mail, Facebook or mobile, the customer experience should be seamless and add value to the overall journey a customer has with a company. In light of that,...
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