Spring '15 - Service Communities

Spring '15 - Service Communities

Spring '15 - Service Communities

Join Peter White to hear all about what's new for Spring '15 including Question-to-Case.

By Vocalcom

The Growing Force of Social Customer Service

Social media platforms continue to dominate the customer service sphere, empowering brands to engage with more customers than ever on a daily basis. Customers reach out to brands for social customer service while also using social media channels to express their sentiments regarding their experiences—a point that can make or break customer loyalty. An Aberdeen Group report found that companies...
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