Spring '15 - Service Communities

Spring '15 - Service Communities

Spring '15 - Service Communities

Join Peter White to hear all about what's new for Spring '15 including Question-to-Case.

By Vocalcom

How the Banking Industry Can Leverage a Unified Digital Call Center

Banks have always been a top performer in the call center industry. The need for optimally performing contact centers in this industry is extremely high – especially for an organization that consistently handles extremely sensitive and private customer information. For banking or financial institutions, the call center is normally considered a great way to slash costs and improve customer satisfaction;...
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