Spring '15 - Service Communities

Spring '15 - Service Communities

Spring '15 - Service Communities

Join Peter White to hear all about what's new for Spring '15 including Question-to-Case.

By Vocalcom

The Role of SMS in Driving Sales and Customer Satisfaction

When one speaks of omnichannel strategy, social media platforms often come to mind. In addition to traditional voice, many brands using an omnichannel approach these days engage customers on numerous social media channels as well as through different modes of chat such as video and live chat. However, one channel that is sometimes ignored but equally meaningful for sales and...
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