Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Trupanion, a pet-insurance company is helping to keep financial decisions from getting between animal owners and their pets. To keep pace with this fast-growing startup, Trupanion needed a flexible, robust CRM system that would free customer service reps to focus more on customers and less on data-surfing. Microsoft Dynamics CRM with Unified Service Desk provides a desktop with all the data reps need to provide great service, and the ability to configure the information pipeline as the business changes.

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What is a Customer Company?

Imagine if you will an entire new way of connecting with your customers and transforming your business. Sounds great, right? Well thanks to Salesforce, the idea of staying connected has taken on a completely new principle called the customer company. Deconstructing a Customer Company You may be wondering what a customer company is exactly (after all, it may not be...
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