Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Trupanion, a pet-insurance company is helping to keep financial decisions from getting between animal owners and their pets. To keep pace with this fast-growing startup, Trupanion needed a flexible, robust CRM system that would free customer service reps to focus more on customers and less on data-surfing. Microsoft Dynamics CRM with Unified Service Desk provides a desktop with all the data reps need to provide great service, and the ability to configure the information pipeline as the business changes.

By Vocalcom

Digital Customer Service is King Right Now

Any company that has dealt with an irate customer who was put on a long hold or whose call was dropped knows that good customer service is key to a business’ success. More specifically, it knows that responsiveness is the definition of “good service.” Your customers have the right to expect that their questions will be answered and that their...
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